Legal

Privacy Policy

Last Updated: June 2026

1. Introduction

EvGo UAE ("EvGo", "we", "us", or "our") is committed to protecting the privacy and personal data of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you visit evgo.ae or engage with our services.


We operate in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable data protection principles.

2. Information We Collect

We may collect the following categories of personal data:


Contact Information: Name, email address, phone number, company name, and job title — collected when you submit an enquiry form, request a quote, or register for communications.


Technical Data: IP address, browser type and version, device type, operating system, pages visited, time on site, and referral source — collected automatically via cookies and analytics tools.


Business Information: Project details, site addresses, charging requirements, and vehicle fleet data — shared by you during commercial engagement or project scoping.


Communication Records: Emails, WhatsApp messages, and call records related to your enquiries or service requests.

3. How We Use Your Information

We use your personal data to:


  • Respond to enquiries and provide requested quotations or technical information
  • Process and fulfil service contracts and installation projects
  • Send relevant updates about our products, services, and EV industry news (with your consent)
  • Improve our website, products, and services through analytics
  • Comply with legal obligations under UAE law
  • Prevent fraud and maintain security

    • We do not sell, rent, or trade your personal data to third parties.

    4. Legal Basis for Processing

    We process your personal data on the following bases:


  • **Contractual necessity:** Processing required to fulfil a service agreement with you
  • **Legitimate interests:** Improving our products and services, responding to enquiries
  • **Consent:** Marketing communications and non-essential cookies
  • **Legal obligation:** Compliance with UAE regulatory requirements

    • 5. Data Sharing

    We may share your data with:


  • **Service providers:** IT and cloud hosting providers, payment processors, and CRM platforms that support our operations under strict confidentiality agreements
  • **Professional advisors:** Legal and financial advisors where required
  • **Regulatory authorities:** UAE government bodies where required by law

    • All third-party processors are contractually bound to protect your data and may not use it for their own purposes.

    6. Data Retention

    We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Typically:


  • Enquiry and contact form data: 3 years from last interaction
  • Contract and project data: 7 years (to meet UAE commercial law requirements)
  • Marketing consent records: Until consent is withdrawn

    • 7. Your Rights

    Under the UAE PDPL, you have the right to:


  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the UAE Data Office

    • To exercise any of these rights, contact us at privacy@evgo.ae or by post to our registered office.

    8. Cookies

    Our website uses cookies to enhance user experience and gather analytics. By continuing to use evgo.ae, you consent to our use of cookies as described in our Cookie Notice. You can control cookie settings through your browser preferences.

    9. Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for all data transmission, access controls, and regular security assessments.

    10. International Transfers

    Your data is processed and stored primarily within the UAE. If data is transferred outside the UAE, we ensure appropriate safeguards are in place in accordance with UAE PDPL requirements.

    11. Changes to this Policy

    We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

    12. Contact Us

    For any privacy-related queries or to exercise your rights, please contact:


    EvGo UAE — Data Privacy

    Office C1801-163, Ontario Tower, Business Bay, Dubai, UAE

    Email: privacy@evgo.ae

    Phone: +971 58 118 8247